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Terms and Conditions

The Rented Property

The rented property is fully furnished provided with household appliances, crockery, kitchen equipment. The Property is in a perfect and functioning condition and must be in the same condition on Check OUT. We expect all clients to treat the rented property as if it was their own home and leave the Property in good order for Check OUT.
If on the Check OUT the Property is found to be extremely dirty or untidy then an additional final extra cleaning fee may be applied. Homes in Florence  (here named as the “Company”) may replace the Property with another of identical or superior quality if the  the original property becomes unavailable due to circumstances circumstances beyond its control, should the Company be unable to guarantee the Client use of the Property. If the Client has reasonable and substantiated cause for refusing the Property offered by way of replacement, the Company will refund the Client the entire amount paid. No further amounts of whatsoever nature shall be due by the Company to the Client.

Security Deposit

The client will be required to provide his/her credit card details at the Check IN for the Security Deposit. The credit card information is kept as cautionary measure and it is only used to cover any costs if any damage is found or if valuable items are missing or damaged. If no damages are found then the credit card information will be destroyed.


The duration of the Contract is indicated by the CHECK IN and OUT dates. Only in the case of letting periods of 30 days or more, a contract registration fee oobligatory under the Italian law, will apply. The Client will also be required to sign a standard rental contract.

Cancellation Policy

If the Client decides to cancel the reservation prior to the start of the booking period, the Company will apply the following terms and conditions:

  • The deposit for the rental (30%) of the total rental fee is not refundable.
  • Within 14 days of Check In date remaining balace (70%) is no longer refundable.

In case of cancellation after the start of the location, the Client will lose the total rental fee.
In case of long terms rentals (over 61 days) the Client must provide a 60 day advance notice to avoid paying any cancellation penalties
The cancellation policy is applied to both full and partial cancellations of any booking which has been confirmed.

Check IN – Check OUT

All Clients must inform the Company by e-mail or by phone at least two days prior to arrival confirming the exact time of Check In. A failure in communication will entail the loss of the priority in case we have several arrivals at the same time.

Check IN is done after 14:00 (2pm)
For arrivals between 8pm and 11pm a 20 EUR extra fee will apply.
After 11pm until 2 am of the following day a 35 EUR extra fee will apply.

Check OUT is to be done no later than 10 am.

Tourist tax

The tourist tax (3 euro per person, per night) has to be paid by any person not resident in the city of Florence, for each overnight stay (i.e. per person per night) in facilities situated within the Municipality of Florence, up to a maximum of 7 nights in a row. Excluded from this payment are: a) children up to twelve years of age; b) people accompanying patients hospitalized within the municipality, also those in an outpatient setting, with a maximum of two assistants per patient; c) patients who make use of hospital care in an outpatient setting; d) students enrolled at the University of Florence.

Obligations of the Client

The client agrees to respect the rules and regulations of the building and to avoid any behaviour that could cause a disturbance to others. The client agrees that the maximum number of people entitled to occupy the Property is that set above as number of guests. The Client agrees to return the keys of the Property as agreed with the Company staff at the check IN. It is forbidden to replace and/or give to third parties the keys of the Property.
Loss of keys will entail an extra fee.
The Client agrees not to sublet the Apartment to anybody. Unless expressly authorized in writing by the Company, the client shall not have pets of any kind in the Property.

Utilities and bills

For periods of stay under 29 days the total Rental fee will include all the utilities consumption (Water/Gas/Electricity). If not agreed differently during the booking with the Company, for stays above 29 days the Client will be responsible for paying bills on top of the agreed Rental fee, at the end of the stay based on Client’s real consumption. Neither the Company nor the Owner will be responsible with the Client for any suspension/interruption beyond its control of electricity, gas and/or water supply.

Responsibilities of the Client

The Client relieves the Company from any responsibility for damaged caused by a third party (including disruption in gas/electricity/water supply) and is directly responsible to the Company and third parties for damages caused by him/her, due to water or gas leaks, etc., and for any other abuses or misuses of the Property and its belongings. The Company will not be liable to the Client for any thefts perpetrated. The Client relieves the Company and the Owner from any responsibility from damages / injuries or accidents that may occur to the Client during the Rental period inside the Property and or inside the building where the Property is located.

Clause of termination

The Company may terminate this contract by operation of law by sending the Client written advice in any of the following events: Should the client fail to pay the Rental fee by the due date and in accordance with the Terms set above and/or should the Client’s behaviour be contrary to take due care of the Property. In the cases above, the Company will be entitled to retain, by way of penalty the percentage of the price for the Property paid by the Client.

Modification of this contract

Before and after the arrival date, this contract can be modified only in writings with the approval of both the Client and the Company, acting always as the Owner’s representative.

Use of Personal Data

The Client authorizes the Company to communicate his/her personal data to the Police as for the Italian law obligations (31 Dec. 1996, n.675).

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